BigChange Group, Ltd.
BigChange Group provides a cloud-based job management and field service management platform that helps mobile workforces plan, schedule, and execute jobs, track vehicles and assets, capture job data, and manage invoicing and customer communication. The company serves service, maintenance, and transport businesses across sectors such as facilities management, construction, and utilities, generating revenue through subscriptions to its SaaS platform and related services. Its solution is used by mid-sized and enterprise field service organizations to improve operational efficiency and visibility.
- Field Service Management
- Project & Work Management
- Transportation & Fleet Management
- Revenue
- $35.0M
- Employees
- 250
- Founded
- 2013
- Headquarters
- Leeds, United Kingdom
What 16 Arbolus experts think of BigChange Group, Ltd.
NPS ratings are diverse, ranging from 3 to 10, with exact distribution: 4 Promoters (NPS 9–10), 4 Detractors (NPS 3 out of 4 high spenders are uncertain or not renewing, highlighting retention risk. Stickiness data indicates most responses are in MoreThan1Year implementation stage, but offboarding is present among some high spenders. Key themes are variable value realization and cost/fit concerns.Overall Customer Sentiment: Neutral
Who reviewed BigChange Group, Ltd.
- C-Suite 62% (10)
- Director 25% (4)
- Manager 12% (2)
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Sentiment
-25 Net Promoter Score, from 16 scored reviews- Promoters 3
- Passives 6
- Detractors 7
Cumulative NPS by month
+1 over 6 months- Mar 6
- Apr 7
- May 7
- Jun 7
- Aug 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -9 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 14%Plan to renew, by seniority
- 11% 9 answers
- 33% 3 answers
- 0% 2 answers
- 9/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
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