BigTime
BigTime is a provider of cloud-based professional services automation software that helps consulting, accounting, engineering, and other project-based firms manage time and expense tracking, project budgeting, resource planning, and billing. Its platform integrates with popular accounting systems and is sold on a subscription basis to small and mid-sized professional services organizations. The company generates revenue through recurring SaaS licenses and related implementation and support services.
- Project & Work Management
- Accounting & Bookkeeping Software
- Professional Services Automation
- Revenue
- $35.0M
- Employees
- 200
- Founded
- 2002
- Headquarters
- Chicago Loop, United States of America
What 11 Arbolus experts think of BigTime
NPS distribution is skewed positive, with 62.5% of responses at 8 or above, while two users provided scores of 7 and 5, and one entry recorded an NPS of 2. Renewal intent is mixed: 50% indicated clear intent to renew, 37.5% are unsure, and 12.5% did not specify. Stickiness patterns show that 50% are in use for over a year, 37.5% for less than a year, and 12.5% in pilot. Core themes include strong adoption among high spenders and more uncertainty in lower spend or early phase users.Overall Customer Sentiment: Positive
Who reviewed BigTime
- C-Suite 64% (7)
- Director 9% (1)
- Manager 27% (3)
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Sentiment
9 Net Promoter Score, from 11 scored reviews- Promoters 3
- Passives 6
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Jan 8
- Feb 8
- Dec 8
- Apr 7
- May 7
- Jul 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 9 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 33% 6 answers
- 100% 1 answer
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
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