Basware
Basware is a global provider of cloud-based procure-to-pay and e-invoicing software that helps large enterprises and public sector organizations automate purchasing, accounts payable, and supplier invoicing processes. Its platform connects buyers and suppliers via an open business network, enabling electronic invoicing, spend visibility, and compliance across multiple countries. Basware generates revenue through subscriptions, transaction fees, and related implementation and support services.
- Accounts Payable Automation
- Procurement & Sourcing
- Spend Management
- Revenue
- $230.0M
- Employees
- 1,500
- Founded
- 1985
- Headquarters
- Espoo, Finland
What 52 Arbolus experts think of Basware
The NPS distribution is broadly positive with significant responses in the 8–10 range, though there are some scores of 1–6 indicating pockets of dissatisfaction, mainly linked to implementation complexity or fit. Renewal intent shows a mixed picture, as many high-NPS customers are likely to renew, but a notable portion remains unsure or leans negative, especially among high spenders. Stickiness is high: most experts report using Basware for more than a year and cite strong workflow integration. Qualitative feedback highlights reliability, automation, global compliance, and customer support as key positives, with the main negatives centered around configuration effort and onboarding. Overall Customer Sentiment: Positive
Who reviewed Basware
- C-Suite 73% (38)
- Director 21% (11)
- Manager 6% (3)
Employer names and spend open in the full report, along with the other 49 customers.
Everything 52 customers told us about Basware.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
11 Net Promoter Score, from 52 scored reviews- Promoters 17
- Passives 24
- Detractors 11
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 16 reviews, accumulated up to each month. Category median 22 across 16 companies.
Praised
- Strong Reliability and Efficiency Gains
- Responsive Customer Service
- Automation Reduces Manual Work
- Expansion through More Implementations
Criticised
- Client Feedback and Outcome Gaps
- Onboarding New Users Can Be Challenging
- Implementation Complexity and Configuration Effort
- Pricing and Cost as Switching Factors
What customers say
Renewal intent
Plan to renew 47%Plan to renew, by seniority
- 57% 23 answers
- 29% 7 answers
- 0% 2 answers
- 8.3/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 6.2/10 Average score from customers not renewing
Top alternatives
Most weighed by Basware customers
Report
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