b2gnow
B2Gnow provides cloud-based supplier diversity, contract compliance, and grant management software for government agencies, educational institutions, and large enterprises, helping them track vendor participation, automate compliance reporting, and manage outreach to diverse and disadvantaged businesses. The platform centralizes data on contracts, payments, certifications, and utilization to support regulatory reporting and program transparency. B2Gnow generates revenue through subscription licensing and related implementation and support services.
- Business Process Management
- IT Consulting & Implementation
- Revenue
- $16.0M
- Employees
- 80
- Founded
- 2000
- Headquarters
- Chicago Loop, United States of America
What 10 Arbolus experts think of b2gnow
NPS scores cluster between 4 and 9, with the majority at or above 7. 60% of respondents report NPS≥8, correlating closely with >1 year of implementation. Renewal intent is high for long-term, higher-spend respondents but shows uncertainty (3 out of 9) among newer or mid-level users. Stickiness is strongest among Users and Influencers active for >1 year. Quantitative data suggest that satisfaction and renewal intent rise with length of implementation and spend.BrOverall Customer Sentiment: Positive
Who reviewed b2gnow
- C-Suite 70% (7)
- Director 20% (2)
- Manager 10% (1)
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Sentiment
20 Net Promoter Score, from 10 scored reviews- Promoters 3
- Passives 6
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Jan 8
- Mar 8
- Apr 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 25% 4 answers
- 0% 1 answer
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
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