Assetworks
AssetWorks provides enterprise asset management, fleet management, and facilities management software and related services for public sector organizations, universities, and commercial enterprises, helping them track, maintain, and optimize physical assets and infrastructure. Its solutions support functions such as fleet and fuel management, capital planning, space management, and property risk management, typically sold via long-term software licenses or SaaS subscriptions with implementation and support services. The company primarily serves government agencies, higher education institutions, and large asset-intensive organizations in North America and internationally.
- Asset Performance Management
- IT Consulting & Implementation
- Revenue
- $120.0M
- Employees
- 600
- Founded
- 1993
- Headquarters
- Houston, United States of America
What 15 Arbolus experts think of Assetworks
NPS scores are clustered in the positive range: 3 to 10, with a majority at 8 or higher. ~70% of experts indicate intent to renew, while 20% are unsure and 10% do not intend to renew. Stickiness is high, with 80% reporting more than one year on the platform, and strong adoption correlates with sustained satisfaction and spend. The main positive theme is operational stability, while hesitation is observed in pilot-stage clients and some unsure renewals.Overall Customer Sentiment: Positive
Who reviewed Assetworks
- C-Suite 67% (10)
- Director 33% (5)
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Sentiment
26 Net Promoter Score, from 15 scored reviews- Promoters 5
- Passives 9
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Feb 9
- Mar 7
- Apr 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 36%Plan to renew, by seniority
- 50% 8 answers
- 0% 3 answers
- 7.5/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
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