Applied Systems
Applied Systems is a provider of cloud-based software that automates insurance agency and brokerage operations, including policy management, quoting, and customer service workflows. The company serves independent insurance agencies, brokers, MGAs, and insurers with management systems, rating, and connectivity tools that support both personal and commercial lines. It generates revenue primarily through recurring software subscriptions, maintenance, and related services.
- Industry-Specific ERP
- IT Consulting & Implementation
- Revenue
- $650.0M
- Employees
- 2,500
- Founded
- 1983
- Headquarters
- University Park, United States of America
What 13 Arbolus experts think of Applied Systems
NPS scores range from 4 to 10, with the majority (over 70%) scoring ≥8. There is one detractor at NPS 4, but most scores are positive or neutral. Renewal intent is clearly positive among the few reporting spend, with the key high spender confirming intent to renew. Stickiness is high; most users report over one year of deployment, with a small portion in pilot. Key themes include strong satisfaction in established deployments and modest concerns or tentative satisfaction in pilot stages.Overall Customer Sentiment: Positive
Who reviewed Applied Systems
- C-Suite 60% (8)
- Director 30% (4)
- Manager 10% (1)
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Sentiment
7 Net Promoter Score, from 13 scored reviews- Promoters 4
- Passives 6
- Detractors 3
Cumulative NPS by month
+2 over 6 months- Apr 6
- May 6
- Jun 7
- Jul 7
- Aug 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 7 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 100% 1 answer
- 0% 1 answer
- 6/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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