Adobe Commerce
Adobe Commerce is Adobe’s enterprise e‑commerce platform (formerly Magento), providing tools for building, managing, and optimizing online stores and digital shopping experiences for B2B and B2C merchants. It generates revenue through software licensing and subscriptions to its cloud-based commerce platform, along with related services and integrations within Adobe Experience Cloud. The product serves mid-market and large enterprises that need customizable, scalable e-commerce capabilities integrated with marketing and content tools.
- E-commerce Platforms & Storefronts
- Marketing Automation
- Content & Digital Asset Management
- Revenue
- $20.0B
- Employees
- 29,000
- Founded
- 1982
- Headquarters
- San Jose, United States of America
What 197 Arbolus experts think of Adobe Commerce
NPS scores are widely distributed: 25% at 10, 20% at 9, and a sizeable portion in the 6-8 range, with outliers down to 1-5. Positive sentiment correlates strongly with use in complex, multi-market, B2B/B2C environments, emphasizing value in enterprise settings. Renewal intent is mixed, with many unsure or cautious due to platform complexity and cost; churn signals emerge for organizations with simpler needs or pilot deployments. Stickiness is highest among mature implementations (>1 year), where the platform becomes deeply integrated with business processes. Key expert themes include praise for flexibility and integration, but recurring concerns over high implementation effort, customization challenges, and cost. Overall Customer Sentiment: Positive
Who reviewed Adobe Commerce
- C-Suite 61% (120)
- Director 26% (51)
- Manager 13% (26)
Employer names and spend open in the full report, along with the other 194 customers.
Everything 197 customers told us about Adobe Commerce.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
28 Net Promoter Score, from 197 scored reviews- Promoters 87
- Passives 79
- Detractors 31
Cumulative NPS by month
+0 over 5 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 28 across 10 companies.
Praised
- Reduced Customization and Headless Evolution
- Simpler Upgrades and Lower Overhead
- Enhanced Native AI Features
- Multi-Store and Multi-Region Support
Criticised
- Implementation and Operational Complexity
- Not Suited to Simpler Needs
- High Total Cost of Ownership
- Rise of Composable and AI-Native Rivals
What customers say
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 63% 41 answers
- 59% 22 answers
- 100% 2 answers
- 8.6/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 5.2/10 Average score from customers not renewing
Top alternatives
Most weighed by Adobe Commerce customers
Report
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