Zonal
Zonal is a UK-based provider of hospitality technology solutions, offering point-of-sale, reservations, ordering, payment, and management software for pubs, bars, restaurants, and other leisure venues. The company sells integrated hardware and cloud-based systems that help operators manage front-of-house, back-office, inventory, loyalty, and customer data. It generates revenue through software licensing, subscriptions, and related hardware, services, and support to hospitality groups and independent operators.
- Retail POS & Store Operations
- E-commerce Platforms & Storefronts
- IT Consulting & Implementation
- Revenue
- $180.0M
- Employees
- 900
- Founded
- 1979
- Headquarters
- Livingston, United Kingdom
What 10 Arbolus experts think of Zonal
NPS scores range from 2 to 9, with an average in the neutral zone. Renewal intent is split: several are committed, others not renewing or uncertain, correlating with spend and experience length. Nearly all customers are at MoreThan1Year implementation, indicating mature use, but sentiment diverges by individual outcome. Higher spenders show polarization in satisfaction and retention outlook, with offboarding concentrated among high spend accounts. Overall Customer Sentiment: Neutral
Who reviewed Zonal
- C-Suite 33% (3)
- Director 44% (4)
- Manager 22% (2)
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Sentiment
-40 Net Promoter Score, from 10 scored reviews- Promoters 1
- Passives 4
- Detractors 5
Cumulative NPS by month
-1 over 6 months- Sep 7
- Apr 7
- May 7
- Jun 7
- Aug 7
- Sep 6
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 18 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 33% 3 answers
- 33% 3 answers
- 100% 1 answer
- 7.7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
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