1mg
1mg is an Indian digital health platform that provides online pharmacy services, diagnostic test booking, and teleconsultations to consumers. The company aggregates and sells medicines and health products via its e-commerce marketplace, and partners with labs and doctors to offer diagnostics and online medical consultations. It generates revenue through product sales, commissions on healthcare services, and value-added health programs for consumers and corporate clients.
- Revenue
- $150.0M
- Employees
- 2,500
- Founded
- 2015
- Headquarters
- India
What 11 Arbolus experts think of 1mg
NPS scores cluster around moderate satisfaction, with a range from 4 to 10 and most ratings between 6 and 9. Renewal intent is clearly positive among mid-to-high spenders and influencers, with many users indicating ongoing use or likely renewal. Most customers have used the platform for over a year (60%), while pilot and offboarding stages are less common. Key themes include appreciation for convenience and comprehensive offerings, tempered by intermittent issues with medicine availability, delivery speed, and customer support. Overall Customer Sentiment: Positive
Who reviewed 1mg
- C-Suite 44% (5)
- Director 11% (1)
- Manager 44% (5)
Employer names and spend open in the full report, along with the other 8 customers.
Everything 11 customers told us about 1mg.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-18 Net Promoter Score, from 11 scored reviews- Promoters 3
- Passives 3
- Detractors 5
Cumulative NPS by month
-3 over 6 months- Apr 10
- May 9
- Jun 9
- Jul 8
- Aug 8
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 20 across 2 companies.
Praised
- Breadth of Offering and Platform Trust
- Seamless Ordering and User Experience
- Convenience and Multi-Service Access
- AI-Powered Personalised Healthcare
Criticised
- Medicine Availability and Delivery Delays
- Customer Support Responsiveness
- Not Ideal for Urgent Medical Needs
- Competitive Pricing and Delivery Speed
What customers say
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 2 answers
- 7/10 Average score from customers who will renew
Top alternatives
Most weighed by 1mg customers
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