Zoopla, Ltd.

zoopla.co.uk · Londonderry County Borough, United Kingdom

Zoopla Ltd. operates a UK-focused online property search and data platform that connects homebuyers, renters, sellers, and landlords with estate agents and letting agents. The company monetizes primarily through advertising and lead-generation subscriptions for agents and property professionals, as well as data and insight services for financial institutions and other partners.

  • Marketplace & Booking Platforms
  • Data Integration & ETL
Revenue
$250.0M
Employees
1,200
Founded
2007
Headquarters
Londonderry County Borough, United Kingdom

What 35 Arbolus experts think of Zoopla, Ltd.

Across 35 respondents, there are 10 Promoters, or 28.6%, 14 Passives, or 40.0%, and 11 Detractors, or 31.4%, producing NPS of negative 2.9. Established usage is common: 30 respondents, or 85.7%, report more than one year. However, among the 8 renewal responses, only 3 are Yes, while 3 are NotSure and 2 are No. Long tenure therefore coexists with mixed advocacy and limited affirmative renewal evidence. Qualitative feedback cannot explain Zoopla sentiment because it references Zoho and CRM workflows.Overall Customer Sentiment: Neutral.

Who reviewed Zoopla, Ltd.

Total customers 35 35 current · 0 former
Reviews growth +30 in six months
Seniority of respondents
  • C-Suite 50% (18)
  • Director 32% (11)
  • Manager 18% (6)
Finance Leader C-Suite NPS 6
Executive C-Suite NPS 6 Undecided
Operations Manager C-Suite NPS 9

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Sentiment

-2 Net Promoter Score, from 35 scored reviews
  • Promoters 10
  • Passives 14
  • Detractors 11

Cumulative NPS by month

+1 over 6 months
  • Apr 6
  • May 7
  • Jun 7
  • Jul 7
  • Aug 7
  • Sep 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median -2 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 38%
  • Will renew 3
  • Undecided 3
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 0% 3 answers
  • Director 75% 4 answers
  • Manager 0% 1 answer
  • 7.7/10 Average score from customers who will renew
  • 5.7/10 Average score from undecided customers
  • 3/10 Average score from customers not renewing

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