Zoopla, Ltd.
Zoopla Ltd. operates a UK-focused online property search and data platform that connects homebuyers, renters, sellers, and landlords with estate agents and letting agents. The company monetizes primarily through advertising and lead-generation subscriptions for agents and property professionals, as well as data and insight services for financial institutions and other partners.
- Marketplace & Booking Platforms
- Data Integration & ETL
- Revenue
- $250.0M
- Employees
- 1,200
- Founded
- 2007
- Headquarters
- Londonderry County Borough, United Kingdom
What 35 Arbolus experts think of Zoopla, Ltd.
Across 35 respondents, there are 10 Promoters, or 28.6%, 14 Passives, or 40.0%, and 11 Detractors, or 31.4%, producing NPS of negative 2.9. Established usage is common: 30 respondents, or 85.7%, report more than one year. However, among the 8 renewal responses, only 3 are Yes, while 3 are NotSure and 2 are No. Long tenure therefore coexists with mixed advocacy and limited affirmative renewal evidence. Qualitative feedback cannot explain Zoopla sentiment because it references Zoho and CRM workflows.Overall Customer Sentiment: Neutral.
Who reviewed Zoopla, Ltd.
- C-Suite 50% (18)
- Director 32% (11)
- Manager 18% (6)
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Sentiment
-2 Net Promoter Score, from 35 scored reviews- Promoters 10
- Passives 14
- Detractors 11
Cumulative NPS by month
+1 over 6 months- Apr 6
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -2 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 0% 3 answers
- 75% 4 answers
- 0% 1 answer
- 7.7/10 Average score from customers who will renew
- 5.7/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
For people who use Zoopla, Ltd.
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