OpenRent
OpenRent is a UK-based online lettings platform that connects private landlords with tenants, offering advertising, tenant referencing, contracts, and rent collection services without traditional estate agent fees. The company generates revenue through listing upgrades, tenant referencing, and optional property management and compliance services. It primarily serves individual landlords and renters across the UK residential rental market.
- Revenue
- $25.0M
- Employees
- 150
- Founded
- 2012
- Headquarters
- Londonderry County Borough, United Kingdom
What 23 Arbolus experts think of OpenRent
NPS scores are highly favorable: 40% of users rate OpenRent at 10, with the majority above 8. Renewal intent is strong, with most experienced users indicating ongoing usage. Stickiness is demonstrated by a large proportion of users with more than one year of adoption. Key themes are consistent cost savings, reliability, and high-quality tenant acquisition. Minor concerns relate to gaps in mid-tenancy support and backend integrations. Overall Customer Sentiment: Positive
Who reviewed OpenRent
- C-Suite 50% (12)
- Director 14% (3)
- Manager 36% (8)
Employer names and spend open in the full report, along with the other 20 customers.
Everything 23 customers told us about OpenRent.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
47 Net Promoter Score, from 23 scored reviews- Promoters 13
- Passives 8
- Detractors 2
Cumulative NPS by month
+1 over 5 months- Apr 8
- May 8
- Jun 8
- Sep 9
- Oct 9
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 47 across 5 companies.
Praised
- Streamlined Tenancy Process
- Portal and Brand Visibility
- Significant Cost Savings
- Expanded Compliance Automation
Criticised
- Competing Full-Service Platforms
- Loss of Major Portal Partnerships
- Fee Increases and Value Erosion
- Limited Property Management Support
What customers say
Renewal intent
Plan to renew 14%Plan to renew, by seniority
- 20% 5 answers
- 0% 2 answers
- 8/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 8.8/10 Average score from customers not renewing
Top alternatives
Most weighed by OpenRent customers
Report
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