12Build Sales B.V.
12Build is a Dutch construction tendering and collaboration platform that connects general contractors with subcontractors and suppliers, enabling them to share project documents, request and compare quotations, and manage the pre-construction bidding process. The company serves construction firms across Europe through a SaaS platform sold on a subscription basis. Its tools streamline communication, document exchange, and quote management in the early project phase.
- Procurement & Sourcing
- Project & Work Management
- Revenue
- $9.0M
- Employees
- 80
- Founded
- 2007
- Headquarters
- Nijkerkerveen, Netherlands
What 21 Arbolus experts think of 12Build Sales B.V.
Customer sentiment is predominantly positive, with NPS clustering in the 7-9 range across the expert pool. Renewal intent is high among mid and high spenders (notably in construction and infrastructure sectors), while a small subset of low spenders or pilot-stage users express uncertainty or intent to discontinue. Stickiness is high post-implementation, particularly after more than one year of integration. Key feedback themes include improved procurement efficiency, supplier network breadth, and scalable tender management. Some users cite cost-benefit and need for more comprehensive feature sets as reservations.Overall Customer Sentiment: Positive
Who reviewed 12Build Sales B.V.
- C-Suite 75% (16)
- Director 15% (3)
- Manager 10% (2)
Employer names and spend open in the full report, along with the other 18 customers.
Everything 21 customers told us about 12Build Sales B.V..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 21 scored reviews- Promoters 5
- Passives 11
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Sep 7
- Feb 7
- May 7
- Jun 7
- Jul 7
- Aug 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 6 across 2 companies.
Praised
- Procurement Workflow Expansion
- Product Customization Potential
- Increased Digitalization
- Centralized Documentation
Criticised
- Limited Business Criticality
- AI Capability Gaps
- Cost-Benefit Concerns
- Switching Readiness
What customers say
Renewal intent
Plan to renew 59%Plan to renew, by seniority
- 54% 13 answers
- 100% 3 answers
- 0% 1 answer
- 7.9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
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