Zocdoc
Zocdoc operates an online healthcare marketplace that allows patients to search for in‑network doctors and dentists, read reviews, and book appointments instantly, both in-person and via telehealth. It generates revenue primarily by charging healthcare providers subscription and marketing fees for listing and booking services on its platform.
- Marketplace & Booking Platforms
- Patient Engagement & Telehealth
- Revenue
- $250.0M
- Employees
- 900
- Founded
- 2007
- Headquarters
- New York City, United States of America
What 18 Arbolus experts think of Zocdoc
NPS scores span from 1 to 10, with the majority between 8 and 10, reflecting overall positive satisfaction but some detractor sentiment. Renewal intent skews positive, as most high spenders and influencers report intent to renew, though isolated cases indicate possible churn. Stickiness analysis shows most users have over one year of experience and utilize Zocdoc at advanced implementation stages. Core feedback themes highlight increases in patient volume, improved scheduling, and ease of use as major positives, while price sensitivity and lead quality remain primary concerns.Overall Customer Sentiment: Positive
Who reviewed Zocdoc
- C-Suite 69% (12)
- Director 12% (2)
- Manager 19% (3)
Employer names and spend open in the full report, along with the other 15 customers.
Everything 18 customers told us about Zocdoc.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
16 Net Promoter Score, from 18 scored reviews- Promoters 7
- Passives 7
- Detractors 4
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 7
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Praised
- Better Automation
- System Upgrades
- AI-Powered Patient Acquisition
- Ease of Use
Criticised
- Advances in AI
- Switching for Lower Acquisition Cost
- Automation and Workflow Integration
- Manual Processes Due to Poor Integration
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 33% 3 answers
- 100% 1 answer
- 100% 1 answer
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Report
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