Ping Identity
Ping Identity provides enterprise identity and access management software that enables secure single sign-on, multi-factor authentication, and centralized identity governance for workforce and customer applications across cloud, on‑premises, and hybrid environments. It serves large enterprises, governments, and service providers that need to manage digital identities and protect access to critical systems. The company generates revenue primarily through subscriptions and licenses to its identity security platform and related services.
- Identity & Access Management
- Security Operations (SIEM/SOAR)
- Cloud Infrastructure & Hosting
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 2002
- Headquarters
- Denver, United States of America
What 72 Arbolus experts think of Ping Identity
NPS scores are predominately high, with the majority of respondents rating between 7 and 10, indicating a strongly positive customer base. Renewal intent trends above average for mid-to-high spenders and established customers, while churn risk emerges primarily among low spenders in pilots or early adoption. Stickiness is high, with over 60% of customers having >1 year implementation, and expert feedback repeatedly praises Ping's feature set, security, and deployment flexibility. Key concerns include cost, platform complexity, and evolving competitive pressure from Okta and Microsoft Entra ID.Overall Customer Sentiment: Positive
Who reviewed Ping Identity
- C-Suite 62% (45)
- Director 27% (19)
- Manager 11% (8)
Employer names and spend open in the full report, along with the other 69 customers.
Everything 72 customers told us about Ping Identity.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
29 Net Promoter Score, from 72 scored reviews- Promoters 27
- Passives 39
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 35 across 7 companies.
Praised
- Security Controls and Scalability
- Deployment Flexibility & Feature Depth
- Ease of Use and Robust MFA
- Scalability for Growing Organizations
Criticised
- Rising Cost Sensitivity
- Partner Ecosystem Weakness
- Microsoft Entra ID Bundling
- Effort and Administration
What customers say
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 59% 34 answers
- 50% 10 answers
- 50% 4 answers
- 8.5/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 6.7/10 Average score from customers not renewing
Top alternatives
Most weighed by Ping Identity customers
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