Omada
Omada is a cybersecurity company that provides identity governance and administration software to help enterprises manage user access, enforce least-privilege policies, and meet compliance requirements across on‑premises and cloud systems. Its platform automates identity lifecycle management, access requests, and certification processes for large organizations in regulated industries. Omada generates revenue through subscriptions and related professional services for its SaaS and on‑premise solutions.
- Identity & Access Management
- Cybersecurity Services
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 2000
- Headquarters
- Copenhagen, Denmark
What 11 Arbolus experts think of Omada
NPS scores range from 5 to 10, with Users in production environments reporting higher scores (NPS 9–10), while those in pilot or offboarding phases cluster around 5–8. 60% of respondents show 'Not Sure' or 'No' to renewal intent, with only four expressing strong renewal intent. Stickiness is greatest among high spenders in full implementation (over 1 year), while pilot and offboarding accounts reflect lower confidence in long-term value. Key quantitative themes are high satisfaction among established users and uncertainty during pilot phases.Overall Customer Sentiment: Neutral
Who reviewed Omada
- C-Suite 55% (6)
- Director 27% (3)
- Manager 18% (2)
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Sentiment
18 Net Promoter Score, from 11 scored reviews- Promoters 4
- Passives 5
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Sep 8
- Oct 8
- Jan 8
- Mar 8
- May 8
- Jun 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 83% 6 answers
- 0% 2 answers
- 0% 2 answers
- 9/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Omada customers
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