Arbolus Intelligence

Ideagen

ideagen.com · Ruddington, United Kingdom

Ideagen is a provider of governance, risk and compliance (GRC) and quality management software used by regulated and safety‑critical industries such as aviation, life sciences, healthcare, manufacturing and financial services. Its cloud-based platforms help organizations manage documents, audits, safety reports, incidents, and regulatory obligations to improve compliance and operational risk control. Ideagen generates revenue through subscription and maintenance fees for its software and related professional services.

  • GRC & Compliance Automation
  • Document Management & E-signature
  • Business Intelligence & Dashboards
Listed in
Revenue
$260.0M
Employees
1,500
Founded
1993
Headquarters
Ruddington, United Kingdom

What 40 Arbolus experts think of Ideagen

NPS scores range from 1 to 10 with a concentration between 7 and 9, denoting a majority of satisfied or loyal customers alongside a small proportion of detractors. Renewal intent is mostly positive but features some notable non-renewals and uncertainties among both mid- and high-spend customers. Stickiness varies: while many customers are in the MoreThan1Year or LessThan1Year implementation stages, offboarding and pilot phases point to pockets of churn or limited adoption. The main expert themes include strong service, domain coverage, and some pain points around data migration and extraction. Overall Customer Sentiment: Positive

Who reviewed Ideagen

Total customers 40 33 current · 7 former
Reviews growth +12 in six months
Seniority of respondents
  • C-Suite 69% (28)
  • Director 23% (9)
  • Manager 8% (3)
Strategy Leader C-Suite NPS 9 Will renew Submitted Sep 2026
Product Leader Director NPS 7 Submitted Feb 2026
Operations Manager C-Suite NPS 6 Submitted Jan 2026

Employer names and spend open in the full report, along with the other 37 customers.

Everything 40 customers told us about Ideagen.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

5 Net Promoter Score, from 40 scored reviews
  • Promoters 10
  • Passives 22
  • Detractors 8

Cumulative NPS by month

+0 over 6 months
  • Feb 7
  • Mar 7
  • Apr 7
  • May 7
  • Jun 7
  • Sep 7

Net Promoter Score across 6 reviews, accumulated up to each month. Category median 18 across 6 companies.

Praised

  • Upsell in High Satisfaction Segments
  • Growing Spend Through Added Modules
  • Service Quality as a Leverage Point
  • Exceptional Service Quality

Criticised

  • Switching Likelihood if Gaps Persist
  • Legacy System Use Cases
  • Difficult Data Migration
  • Pain Points Impacting Loyalty

What customers say

Exceptional Service Quality
“The service provided is great and supports our operational needs effectively.”
Customer Satisfaction and Support
“I am happy with their solutions and believe their customer support is a key differentiator.”
Comprehensive Coverage
“I consider the solution best in class with excellent coverage of compliance and regulatory needs.”

Renewal intent

Plan to renew 50%
  • Will renew 14
  • Undecided 8
  • Not renewing 6

Plan to renew, by seniority

  • C-Suite 57% 21 answers
  • Director 17% 6 answers
  • Manager 100% 1 answer
  • 8.1/10 Average score from customers who will renew
  • 7.4/10 Average score from undecided customers
  • 5.3/10 Average score from customers not renewing

Top alternatives

Most weighed by Ideagen customers

Report

Customer Report - Oct 2026 Oct 2026 40 + 2

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