ID.me
ID.me is a digital identity verification and authentication company that enables individuals to prove their identity online for government agencies, healthcare providers, financial institutions, and retailers. It provides a secure login, KYC, and group affiliation verification platform used to reduce fraud and streamline access to benefits, services, and discounts. The company generates revenue through SaaS and transaction-based fees charged to organizations that integrate its identity verification services.
- Identity & Access Management
- Revenue
- $180.0M
- Employees
- 600
- Founded
- 2010
- Headquarters
- McLeansboro, United States of America
What 5 Arbolus experts think of ID.me
The NPS distribution is strong, with 80% of respondents giving scores of 9 and the remaining 20% giving a score of 8. Renewal intent is positive for 80% of customers, with only 20% expressing uncertainty. Stickiness is reflected in 60% of responses indicating usage for more than one year, with 40% in the pilot phase, and no short-term implementations reported. Key quantitative themes include enduring platform integration, high satisfaction, and a notable absence of churn signals.Overall Customer Sentiment: Positive
Who reviewed ID.me
- C-Suite 100% (5)
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Sentiment
60 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 2
- Detractors 0
Cumulative NPS by month
+0 over 5 months- May 9
- Jul 9
- Mar 9
- Dec 8
- Feb 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 43 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 80% 5 answers
- 8.8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by ID.me customers
More in Security & Compliance and Customer Support
Other companies in both categories with a customer report.
For people who use ID.me
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