IC Masters
IC Masters is an IT services firm that provides managed technology support, cybersecurity, and cloud solutions to small and mid-sized businesses. The company offers services such as network management, data backup and recovery, and strategic IT consulting on a recurring and project basis. It generates revenue through managed service contracts and professional services engagements.
- Managed IT & Cloud Services
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $2.5M
- Employees
- 15
- Founded
- 2002
- Headquarters
- Portland, United States of America
What 11 Arbolus experts think of IC Masters
NPS scores are predominantly in the 7-9 range, indicating broadly positive sentiment, with a concentration of high values among high-spend, long-term users. Renewal intent data, although sparse, shows strong intent to renew among customers with large annual spends, while lower spenders are more cautious. Most customers are in the MoreThan1Year implementation stage, highlighting solution stickiness, especially among technology and telecom customers. Overall, there is strong adoption coupled with sustained positive sentiment, especially among influencers and high spenders.Overall Customer Sentiment: Positive
Who reviewed IC Masters
- C-Suite 45% (5)
- Director 55% (6)
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Sentiment
45 Net Promoter Score, from 11 scored reviews- Promoters 5
- Passives 6
- Detractors 0
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 100% 1 answer
- 50% 4 answers
- 8.7/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
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