Rapid7
Rapid7 is a cybersecurity software and services company that provides vulnerability management, cloud security, threat detection and incident response solutions to enterprises and government organizations. It offers a unified security analytics and automation platform, along with managed security and consulting services, to help customers identify, prioritize, and remediate security risks across on-premises and cloud environments. The company generates revenue through subscriptions to its SaaS products, maintenance, and professional and managed security services.
- Security Operations (SIEM/SOAR)
- Application & Code Security
- Cybersecurity Services
- Revenue
- $790.0M
- Employees
- 2,700
- Founded
- 2000
- Headquarters
- Boston, United States of America
What 74 Arbolus experts think of Rapid7
NPS scores cluster strongly in the 7–10 range, indicating generally high satisfaction; over 80% are in the Promoter or Passive range. Renewal intent is generally positive, with many Yes and Not Sure responses driven by automation and value, offset by a minority of No renewal intentions primarily among high and offboarding spenders. Most customers are in the More Than 1 Year implementation stage and cite solid support and integration as key drivers. Key themes are ease of integration, automation, cost efficiency, and detailed reporting; perceived weaknesses include reporting detail and breadth of scanning coverage.Overall Customer Sentiment: Positive
Who reviewed Rapid7
- C-Suite 73% (54)
- Director 20% (15)
- Manager 7% (5)
Employer names and spend open in the full report, along with the other 71 customers.
Everything 74 customers told us about Rapid7.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
26 Net Promoter Score, from 73 scored reviews- Promoters 29
- Passives 34
- Detractors 10
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 46 across 4 companies.
Praised
- Broadened Service Range
- Further Platform Consolidation
- AI-Driven Improvement
- Highly Customizable and Consolidated Reporting
Criticised
- Limitations in Reporting Detail
- Transition Cost
- Customization Needs for Reporting
- AI and Competitive Solutions
What customers say
Renewal intent
Plan to renew 54%Plan to renew, by seniority
- 57% 46 answers
- 50% 12 answers
- 33% 3 answers
- 50% 4 answers
- 8.7/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
Top alternatives
Most weighed by Rapid7 customers
Report
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