REACT
REACT is a brand protection and anti-counterfeiting organization that coordinates enforcement actions against counterfeit and pirated goods on behalf of member companies worldwide, working with customs, law enforcement, and legal partners to identify, seize, and remove infringing products from physical and online markets. It operates as a membership-based association, generating revenue through membership fees and service charges for investigations, monitoring, and enforcement support.
- Cybersecurity Services
- Revenue
- $12.0M
- Employees
- 80
- Founded
- 1991
- Headquarters
- Amsterdam-Zuidoost, Netherlands
What 108 Arbolus experts think of REACT
NPS is overwhelmingly high, with most users rating React 8–10, and only limited mention of detractor sentiment. Renewal intent is strong, with a majority of experts either currently using or planning to continue usage. Implementation stage data shows deep, long-term adoption, with the majority of organizations at >1 year live and a smaller cohort piloting. Key themes include strong productivity, reusable architecture, consistency, and ecosystem depth. Some experts note learning curve, performance, and configuration challenges. Overall Customer Sentiment: Positive
Who reviewed REACT
- C-Suite 52% (56)
- Director 16% (17)
- Manager 31% (33)
Employer names and spend open in the full report, along with the other 105 customers.
Everything 108 customers told us about REACT.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
61 Net Promoter Score, from 108 scored reviews- Promoters 73
- Passives 28
- Detractors 7
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 27 across 3 companies.
Praised
- Lower Maintenance via Prebuilt Solutions
- Framework Simplification
- AI in Development
- Productivity and Flexibility
Criticised
- Configuration Complexity
- Performance & Bundle Size
- Learning Curve and Churn
- Ecosystem Fragmentation
What customers say
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 79% 14 answers
- 50% 6 answers
- 67% 6 answers
- 86% 7 answers
- 8.7/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by REACT customers
Report
More in Consulting & Professional Services and Security & Compliance
Other companies in both categories with a customer report.
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