Red Canary
Red Canary is a cybersecurity company that provides managed detection and response (MDR) services and threat intelligence to help organizations detect, investigate, and respond to cyber attacks across endpoints, networks, cloud, and SaaS environments. It combines its proprietary detection platform with a 24/7 security operations team to monitor customer environments and contain threats. The company sells its services primarily to mid-market and enterprise customers through subscriptions and partnerships with security and IT providers.
- Cybersecurity Services
- Security Operations (SIEM/SOAR)
- Revenue
- $120.0M
- Employees
- 650
- Founded
- 2013
- Headquarters
- Denver, United States of America
What 46 Arbolus experts think of Red Canary
NPS scores for Red Canary are largely positive: Promoters (NPS 9/10) constitute a significant segment, highlighting satisfaction with investigation quality and MDR support. Passives (NPS 7-8) make up another substantial portion, often referencing good but improvable workflow integration. Detractors (NPS 6 and below) are represented mainly among low-spend or pilot-phase customers. Renewal intent trends positively among promoters and long-term users, while uncertainty or offboarding is more visible among detractors. Key themes include reliable analyst support, alert noise reduction, and strong integration, contrasted by pain points around customization, cost, and proof of value during pilots.Overall Customer Sentiment: Positive
Who reviewed Red Canary
- C-Suite 80% (37)
- Director 18% (8)
- Manager 2% (1)
Employer names and spend open in the full report, along with the other 43 customers.
Everything 46 customers told us about Red Canary.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-2 Net Promoter Score, from 46 scored reviews- Promoters 13
- Passives 19
- Detractors 14
Cumulative NPS by month
+0 over 6 months- Oct 7
- Apr 7
- May 7
- Jun 7
- Jul 7
- Sep 7
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 42 across 5 companies.
Praised
- Quality of Investigation and Analyst Partnering
- MDR Coverage and 24x7 Monitoring
- High-Fidelity Detection and Validation
- Cloud Coverage Expansion
Criticised
- Cost and Proof of Value
- Integration Gaps
- Customization Limitations
- Workflow and Integration Risks
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 46% 13 answers
- 50% 2 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Red Canary customers
Report
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