Red Points
Red Points provides a SaaS platform that uses automation and machine learning to detect, enforce, and remove online infringements such as counterfeit products, piracy, and brand abuse across marketplaces, social media, and websites, serving brands and rights holders globally. The company generates revenue through subscription-based software and related services for intellectual property protection and digital brand enforcement.
- Fraud Detection & Prevention
- Cybersecurity Services
- Revenue
- $45.0M
- Employees
- 350
- Founded
- 2011
- Headquarters
- Barcelona, Spain
What 5 Arbolus experts think of Red Points
NPS scores cluster between 7 and 9, indicating moderate satisfaction but not strong advocacy. 80% of experts express 'Not Sure' on renewal intent, flagging clear hesitation to commit long-term. Most customers are in the MoreThan1Year implementation stage, but one case is moving into offboarding, hinting at possible churn. Key feedback themes include broad coverage, strong managed-service model, and clear value in fraud-heavy environments, but also uncertainty over direct ROI attribution and variability in enforcement outcomes. Overall Customer Sentiment: Neutral
Who reviewed Red Points
- C-Suite 80% (4)
- Manager 20% (1)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about Red Points.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 4
- Detractors 0
Cumulative NPS by month
+0 over 4 months- Sep 8
- Dec 8
- Mar 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Praised
- Automated and Managed Enforcement
- Broad Channel Monitoring
- Centralized Workflow and Evidence Trail
- Demonstrate Direct Revenue Impact
Criticised
- Vulnerable to Unproven ROI
- Switch Risk Due to Support Gaps
- Rise of AI-Driven Alternatives
- Not Suited for Low-Volume Brands
What customers say
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 3 answers
- 0% 1 answer
- 8/10 Average score from undecided customers
Report
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