ReliaQuest
ReliaQuest is a cybersecurity company that provides a SaaS-based security operations platform and managed detection and response services to large and mid-sized enterprises. Its GreyMatter platform integrates data from SIEM, EDR, cloud, and other security tools to improve threat detection, investigation, and response. The company generates revenue through subscription software and recurring managed security services contracts.
- Security Operations (SIEM/SOAR)
- Cybersecurity Services
- Observability & Monitoring
- Revenue
- $260.0M
- Employees
- 1,300
- Founded
- 2007
- Headquarters
- Tampa, United States of America
What 50 Arbolus experts think of ReliaQuest
The NPS scores indicate a predominantly positive sentiment with over 65% of scores ≥8. Renewal intent is strong for high spenders with more than 75% affirming renewal, but mid- and low-spend segments show more uncertainty. Stickiness is high in customers who rely on ReliaQuest for core SOC operations with more than one year of use, but decreases among customers in offboarding or pilot phases. Key feedback themes include platform reliability, strong support, ease of SOC outsourcing for lean teams, and concerns over platform advancement for more innovative users.Overall Customer Sentiment: Positive
Who reviewed ReliaQuest
- C-Suite 67% (34)
- Director 18% (9)
- Manager 14% (7)
Employer names and spend open in the full report, along with the other 47 customers.
Everything 50 customers told us about ReliaQuest.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
24 Net Promoter Score, from 50 scored reviews- Promoters 20
- Passives 22
- Detractors 8
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 43 across 8 companies.
Praised
- AI-Driven SOC Automation
- Extensible Integration Model
- Increased Tiered Coverage
- Low False Positive Rate and Reliable Support
Criticised
- Budget Compression via Bundled Solutions
- Current AI Maturity Shortfall
- Competitor AI Capabilities
- Competitor Package Value
What customers say
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 62% 29 answers
- 38% 8 answers
- 50% 4 answers
- 0% 1 answer
- 8.7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 5.8/10 Average score from customers not renewing
Top alternatives
Most weighed by ReliaQuest customers
Report
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