Resolver, a Kroll Business
Resolver provides risk management, incident management, and security operations software that helps enterprises identify, assess, and respond to operational, security, and compliance risks. Its cloud platform is used by corporate security, risk, and compliance teams to centralize incident data, analyze trends, and support decision-making and reporting. The company generates revenue through subscription-based SaaS licenses and related implementation and support services.
- Security Operations (SIEM/SOAR)
- GRC & Compliance Automation
- Business Intelligence & Dashboards
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 2000
- Headquarters
- Toronto, Canada
What 24 Arbolus experts think of Resolver, a Kroll Business
NPS scores heavily skew positive with most between 8 and 10, highlighting broad satisfaction among IT and operational leaders. Renewal intent is robust across high and mid spend brackets, with exceptions primarily among low to mid tier spenders or those in pilot or offboarding stages. Stickiness is highest among organizations in "MoreThan1Year" of usage, where integration is deep and operational reliance strong, while uncertainty rises among newer or offboarding customers. Key feedback themes include AI-driven MTTR reduction, positive experiences with integrations, but some concerns about setup time, data quality, and occasional platform slowness.Overall Customer Sentiment: Positive
Who reviewed Resolver, a Kroll Business
- C-Suite 58% (14)
- Director 33% (8)
- Manager 8% (2)
Employer names and spend open in the full report, along with the other 21 customers.
Everything 24 customers told us about Resolver, a Kroll Business.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
16 Net Promoter Score, from 24 scored reviews- Promoters 10
- Passives 8
- Detractors 6
Cumulative NPS by month
+1 over 6 months- Feb 7
- Mar 8
- May 8
- Jun 7
- Jul 8
- Sep 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 15 across 7 companies.
Praised
- Strong Results in SRE Context
- Integration and Interface Quality
- AI-Driven Operational Efficiencies
- Expansion into Optimization and Cost Use Cases
Criticised
- AI Hallucinations or Rising Cost
- Pricing and Value Comparison
- Degradation of Support or Innovation
- Platform Slowness
What customers say
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 50% 10 answers
- 50% 6 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
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