Riskified
Riskified provides an e-commerce fraud management and chargeback guarantee platform that helps online merchants approve more orders while reducing fraud-related losses. Its machine learning models analyze transactions in real time to distinguish legitimate customers from fraudsters, and the company earns revenue through performance-based fees and service contracts with retailers and marketplaces.
- Fraud Detection & Prevention
- Payment Processing
- Revenue
- $300.0M
- Employees
- 800
- Founded
- 2012
- Headquarters
- New York City, United States of America
What 20 Arbolus experts think of Riskified
NPS distribution indicates a predominantly positive sentiment with 64% scoring 8–10, very few detractors, and a median score of 8 or higher. Renewal intent is notable; among responses it is 70% positive/likely, concentrated in high and mid-spend brackets. Stickiness is demonstrated by 70% of accounts on MoreThan1Year implementation, showing high adoption and satisfaction. Key themes: efficiency, automation, reputation, and reliability drive satisfaction.Overall Customer Sentiment: Positive
Who reviewed Riskified
- C-Suite 68% (14)
- Director 21% (4)
- Manager 11% (2)
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Sentiment
25 Net Promoter Score, from 20 scored reviews- Promoters 8
- Passives 9
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Mar 9
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 25 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 64% 11 answers
- 0% 3 answers
- 8.7/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
Top alternatives
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