RLDatix
RLDatix provides governance, risk, and compliance software for healthcare organizations, helping hospitals and health systems manage patient safety, incident reporting, regulatory compliance, and workforce management. Its platform is used by providers, payers, and regulators to track and analyze risk events, standardize policies and procedures, and improve quality and safety outcomes. The company generates revenue through subscriptions and related professional services for its cloud-based applications.
- GRC & Compliance Automation
- Healthcare Operations Software
- Risk Management & Patient Safety Software
- Revenue
- $450.0M
- Employees
- 2,000
- Founded
- 1986
- Headquarters
- Londonderry County Borough, United Kingdom
What 19 Arbolus experts think of RLDatix
NPS scores for RLDatix range from 3 to 10, with a majority in the 7–10 bracket and only one low NPS (3) reflecting offboarding and user experience issues. Renewal intent is split, with about 38% indicating strong renewal intent, 31% unsure, and the rest not stating. Stickiness is high, with most customers in mature adoption phases exceeding one year. Key positive themes are regulatory fit, comprehensive governance, and reputation. Negatives mainly relate to usability friction and reporting complexity. Overall Customer Sentiment: Positive
Who reviewed RLDatix
- C-Suite 68% (13)
- Director 26% (5)
- Manager 5% (1)
Employer names and spend open in the full report, along with the other 16 customers.
Everything 19 customers told us about RLDatix.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
15 Net Promoter Score, from 19 scored reviews- Promoters 6
- Passives 10
- Detractors 3
Cumulative NPS by month
+1 over 6 months- Mar 7
- Apr 7
- May 7
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 15 across 3 companies.
Praised
- Greater Integration with Digital Ecosystems
- Predictive Analytics and Proactive Risk Mitigation
- Expand AI and Workflow Automation
- Highly Configurable and Scalable Platform
Criticised
- Requires Governance and Change Management
- Not User Friendly for Data Entry
- Complex Configuration and Steep Learning Curve
- Slow Product Innovation or Support Risks
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 6 answers
- 100% 1 answer
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 5.8/10 Average score from undecided customers
Top alternatives
Most weighed by RLDatix customers
Report
More in Data & Analytics and Security & Compliance
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