I-Tracing SAS
I-Tracing SAS is a cybersecurity services firm that provides consulting, managed security services, and incident response to enterprises and public-sector organizations. The company designs, implements, and operates security architectures and SOC services, including monitoring, threat detection, and digital forensics. It generates revenue through professional services engagements, managed security contracts, and related technology integration projects.
- Cybersecurity Services
- Managed IT & Cloud Services
- Revenue
- $120.0M
- Employees
- 600
- Founded
- 2005
- Headquarters
- Paris, France
What 9 Arbolus experts think of I-Tracing SAS
NPS scores range from 1 to 10, with 22% of responses reflecting a promoter score (9-10) and the remainder distributed among passives and detractors. Renewal intent data indicates a mix of no (33%), not sure (56%), and missing (11%), showing significant ambivalence. Stickiness is also variable, with only 22% fully offboarded, 22% in pilot, 44% under a year, and 11% at over a year, implying early-stage customer relationships or evaluation phases. Key themes suggest moderate satisfaction but a high degree of caution about renewal.Overall Customer Sentiment: Neutral
Who reviewed I-Tracing SAS
- C-Suite 78% (7)
- Manager 22% (2)
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Sentiment
-11 Net Promoter Score, from 9 scored reviews- Promoters 2
- Passives 4
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Sep 8
- Oct 8
- Dec 6
- Jan 6
- Apr 7
- May 7
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 36 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 7 answers
- 8.3/10 Average score from undecided customers
- 4.3/10 Average score from customers not renewing
Top alternatives
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