Black Kite, Inc.
Black Kite, Inc. provides a third-party cyber risk rating and monitoring platform that helps enterprises assess, quantify, and continuously track the security posture of their vendors and partners. Its SaaS solution uses external attack-surface intelligence and standardized risk models to translate technical findings into business and financial risk metrics for security, risk management, and procurement teams. The company generates revenue through subscriptions to its cyber risk management platform and related services.
- Cybersecurity Services
- Business Intelligence & Dashboards
- Fraud Detection & Prevention
- Revenue
- $22.0M
- Employees
- 160
- Founded
- 2016
- Headquarters
- Boston, United States of America
What 21 Arbolus experts think of Black Kite, Inc.
The NPS range is 5–9, with most scores between 7 and 9, indicating moderate-to-strong advocacy. Renewal intent is predominantly positive among high-spend and long-tenure users, but several customers express uncertainty, especially when gaps in advanced analytics or cost increases are perceived. Stickiness is high post-implementation, with low churn among enterprise customers, but some plan to reduce spend due to in-house solutions. Expert feedback consistently praises usability, breadth, and speed, though maturity model features and price remain pain points. Overall Customer Sentiment: Positive
Who reviewed Black Kite, Inc.
- C-Suite 86% (18)
- Director 10% (2)
- Manager 5% (1)
Employer names and spend open in the full report, along with the other 18 customers.
Everything 21 customers told us about Black Kite, Inc..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
4 Net Promoter Score, from 21 scored reviews- Promoters 4
- Passives 14
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Mar 7
- Apr 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 20 across 8 companies.
Praised
- Document Upload and Parsing Enhancement
- Expand Maturity Assessments
- Preserve Competitive Pricing
- Feature Velocity and Reporting
Criticised
- Maturity Model Gaps
- Remediation Process Limitations
- Price Increase Sensitivity
- Competition from In-House Solutions
What customers say
Renewal intent
Plan to renew 65%Plan to renew, by seniority
- 67% 15 answers
- 50% 2 answers
- 7.6/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
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