BlackBerry
BlackBerry is a cybersecurity and IoT software company that provides endpoint security, unified endpoint management, embedded systems software, and related services to enterprises and governments worldwide. It generates revenue through subscriptions and licenses for its security, device management, and QNX embedded software platforms, as well as professional services and support. The company no longer manufactures smartphones and focuses on software and services across automotive, industrial, and regulated sectors.
- Endpoint & Device Security
- Network & Cloud Security
- Cybersecurity Services
- Revenue
- $850.0M
- Employees
- 3,200
- Founded
- 1984
- Headquarters
- Waterloo, Canada
What 7 Arbolus experts think of BlackBerry
NPS distribution is positive overall, with scores ranging from 7 to 10, indicating high satisfaction among key decision-makers. Renewal intent is mostly favorable, especially among high spenders and influencers, while users and mid-spenders express uncertainty. 86% of implemented customers have been using BlackBerry for over a year, suggesting high stickiness. Key expert feedback highlights BlackBerry’s security strength, centralized management, and fit for organizations prioritizing protection and compliance, while some cite administrative complexity or integration gaps as improvement areas.Overall Customer Sentiment: Positive
Who reviewed BlackBerry
- C-Suite 71% (5)
- Director 29% (2)
Employer names and spend open in the full report, along with the other 4 customers.
Everything 7 customers told us about BlackBerry.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
42 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 4
- Detractors 0
Cumulative NPS by month
+1 over 6 months- Dec 7
- Jan 7
- Mar 8
- Apr 8
- May 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 48 across 2 companies.
Praised
- Supports Complex Security Environments
- Security and Policy Enforcement
- Centralized Device Management
- AI-Driven Security Enhancements
Criticised
- AI as a Changing Factor
- Competitor Advancements in Security
- Commercial Value and Switching Considerations
- Integration and Ecosystem Gaps
What customers say
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 25% 4 answers
- 100% 1 answer
- 9.5/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
Top alternatives
Most weighed by BlackBerry customers
Report
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For people who use BlackBerry
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