ESET
ESET is a cybersecurity company that develops and sells antivirus, endpoint protection, and internet security software for consumers, small businesses, and enterprises. Its products include endpoint security suites, threat detection and response tools, and security management platforms delivered via licenses and subscriptions. The company generates revenue through software licensing, maintenance, and related security services sold globally through direct and channel partners.
- Endpoint & Device Security
- Network & Cloud Security
- Application & Code Security
- Revenue
- $600.0M
- Employees
- 2,500
- Founded
- 1992
- Headquarters
- Bratislava - Vajnory, Slovakia
What 24 Arbolus experts think of ESET
NPS scores are overwhelmingly positive, with 74% of ratings being 8 or above. Renewal intent is strong, with nearly all spending customers indicating intent to renew or being undecided but positive. Stickiness is evidenced by 74% of customers being in the more than one-year implementation stage, with another 16% in early stage or onboarding. The main themes are customer satisfaction, high retention, and consistent long-term usage.Overall Customer Sentiment: Positive
Who reviewed ESET
- C-Suite 52% (12)
- Director 30% (7)
- Manager 17% (4)
Employer names and spend open once the report publishes.
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Sentiment
33 Net Promoter Score, from 24 scored reviews- Promoters 11
- Passives 10
- Detractors 3
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 29 across 8 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 50% 10 answers
- 75% 4 answers
- 33% 3 answers
- 9/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by ESET customers
More in IT Infrastructure & Cloud and Security & Compliance
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