HackerOne
HackerOne operates a bug bounty and vulnerability disclosure platform that connects organizations with a global community of ethical hackers to identify and remediate security vulnerabilities. The company serves enterprises, technology firms, and government agencies by managing crowdsourced penetration testing, vulnerability coordination, and compliance-focused security programs. It generates revenue through subscription and managed service fees for its platform and security programs.
- Cybersecurity Services
- Application & Code Security
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 2012
- Headquarters
- San Francisco, United States of America
What 24 Arbolus experts think of HackerOne
NPS is skewed very positive, with the majority of respondents rating 9 or 10, except a minority with scores of 5. Renewal intent is mixed, with most undecided but a few recent pilots not planning to renew. Most experts have used the platform for over a year, indicating stickiness, though a few are in pilot or offboarding. Positive expert themes focus on the quality of insights and time saved, while negatives relate to cost concerns and expert network coverage.Overall Customer Sentiment: Positive
Who reviewed HackerOne
- C-Suite 46% (11)
- Director 31% (7)
- Manager 23% (6)
Employer names and spend open in the full report, along with the other 21 customers.
Everything 24 customers told us about HackerOne.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
62 Net Promoter Score, from 24 scored reviews- Promoters 18
- Passives 3
- Detractors 3
Cumulative NPS by month
+2 over 6 months- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 9
- Oct 9
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 0 across 3 companies.
Praised
- Operational Efficiency
- High-Quality Expert Network
- Strategic Value for Market Research
- Integration Enhancement
Criticised
- Competitive Expert Networks
- AI Replacement Potential
- Budget Sensitivity
- Response Times Variable
What customers say
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 0% 2 answers
- 0% 1 answer
- 7/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by HackerOne customers
Report
More in Consulting & Professional Services and Security & Compliance
Other companies in both categories with a customer report.
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