Heimdal™
Heimdal is a Danish cybersecurity company that provides cloud-delivered endpoint protection, threat prevention, email security, privileged access management, and related security operations tools for businesses and public-sector organizations. Its platform combines DNS and URL filtering, antivirus/EDR, vulnerability management, and access control to help customers prevent, detect, and respond to cyber threats. The company generates revenue through subscriptions to its SaaS security products and associated services sold to organizations of varying sizes, including MSPs.
- Endpoint & Device Security
- Network & Cloud Security
- Cybersecurity Services
- Revenue
- $25.0M
- Employees
- 180
- Founded
- 2014
- Headquarters
- Copenhagen, Denmark
What 6 Arbolus experts think of Heimdal™
Heimdal's NPS scores concentrate in the 8–9 range, with some outliers at 5, indicating the majority of users are promoters or satisfied customers. Renewal intent is largely positive among established customers, while uncertainty is evident among those in pilot phases. Stickiness is high for implementations over one year, correlating with stronger satisfaction and likelihood to recommend. Expert feedback themes highlight cost effectiveness, simplicity, and low operational overhead as key positives, though some new users remain undecided during the evaluation stage.Overall Customer Sentiment: Positive
Who reviewed Heimdal™
- C-Suite 67% (4)
- Director 17% (1)
- Manager 17% (1)
Employer names and spend open in the full report, along with the other 3 customers.
Everything 6 customers told us about Heimdal™.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
33 Net Promoter Score, from 6 scored reviews- Promoters 3
- Passives 2
- Detractors 1
Cumulative NPS by month
+0 over 4 months- Nov 8
- Jan 9
- Feb 8
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 36 across 2 companies.
Praised
- Reliability in Performance
- Simple, Intuitive Interface
- Cost-Effective Solution
- Reliability Expectation
Criticised
- Ongoing Minor Issues
- Pilot Stage Indecision
- Incomplete Review Concerns
- Uncertainty in Recommendation
What customers say
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 33% 3 answers
- 100% 1 answer
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
Top alternatives
Most weighed by Heimdal™ customers
Report
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