Hikvision
Hikvision is a global provider of video surveillance products and solutions, offering network cameras, recorders, access control, and related security systems for commercial, government, and residential customers. The company generates revenue by designing, manufacturing, and selling hardware and software for video security, as well as providing integrated security solutions and services through distributors, integrators, and direct enterprise engagements.
- IoT & Edge Platforms
- Security Operations (SIEM/SOAR)
- Revenue
- $12.0B
- Employees
- 58,000
- Founded
- 2001
- Headquarters
- Hangzhou, China
What 26 Arbolus experts think of Hikvision
NPS distribution is distinctly positive, with the vast majority scoring between 8 and 10. High renewal intent prevails among influencers and high spenders, though isolated non-renewals and pilot-stage hesitancy appear among new adopters. Most customers are at the more than 1 year implementation stage, demonstrating platform stickiness. Key themes include strong reliability, value for price, ecosystem flexibility, balanced by concerns on cybersecurity, advanced analytics licensing, and integration complexity. Overall Customer Sentiment: Positive
Who reviewed Hikvision
- C-Suite 48% (12)
- Director 17% (4)
- Manager 35% (9)
Employer names and spend open in the full report, along with the other 23 customers.
Everything 26 customers told us about Hikvision.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
52 Net Promoter Score, from 25 scored reviews- Promoters 15
- Passives 8
- Detractors 2
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 52 across 1 companies.
Praised
- Integration Simplification
- AI Analytics Expansion
- Solution Scalability for New Markets
- Ecosystem Breadth and Flexibility
Criticised
- Regulatory and Vendor-Origin Risk
- Competitive Threat from Western Vendors
- Integration with Strict Privacy Mandates
- Customer Support Limitations
What customers say
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 56% 9 answers
- 67% 3 answers
- 100% 2 answers
- 100% 3 answers
- 8.9/10 Average score from customers who will renew
- 8.7/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Report
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