Arbolus Intelligence

HarfangLab

harfanglab.io · Paris, France

HarfangLab is a cybersecurity company that develops endpoint detection and response (EDR) software to help enterprises and public-sector organizations detect, investigate, and remediate cyberattacks. Its platform collects and analyzes endpoint telemetry to identify malicious behavior, support threat hunting, and enable incident response teams to contain breaches. The company generates revenue through subscriptions and licenses to its EDR platform and related security services.

  • Endpoint & Device Security
  • Cybersecurity Services
Listed in
Revenue
$12.0M
Employees
140
Founded
2018
Headquarters
Paris, France

What 8 Arbolus experts think of HarfangLab

NPS scores are consistently high across the pool, with NPS=8-10 reported by all experts providing a score. High-spend and long-term users report strong renewal intent and satisfaction, with particular praise for transparency, customizability, and vendor responsiveness. One expert is unsure about renewal, but no outright negatives emerge. Implementations are multi-year in most cases, evidencing stickiness. Customer feedback emphasizes regulatory alignment, support quality, and operational impact, with sovereignty and compliance as recurring differentiators.Overall Customer Sentiment: Positive

Who reviewed HarfangLab

Total customers 8 8 current · 0 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 71% (6)
  • Manager 29% (2)
Product Leader C-Suite NPS 10 Will renew Submitted Nov 2025
Engineering Engineer C-Suite NPS 8 Undecided Submitted Nov 2025
Engineering Generalist Not specified NPS 9 Will renew Submitted Aug 2026

Employer names and spend open in the full report, along with the other 5 customers.

Everything 8 customers told us about HarfangLab.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

75 Net Promoter Score, from 8 scored reviews
  • Promoters 6
  • Passives 2
  • Detractors 0

Cumulative NPS by month

+0 over 5 months
  • Nov 9
  • Apr 9
  • Jun 9
  • Aug 9
  • Oct 9

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 52 across 3 companies.

Praised

  • Cloud Solution Expansion
  • Broader Adoption via Explainable AI
  • Unified Security Platform Evolution
  • Operational Control and Performance

Criticised

  • False Positives and Price Escalation
  • Mandated Switching by Global Corporates
  • Competitive Threat from AI-Driven Platforms
  • Learning Curve for Customization

What customers say

Operational Control and Performance
“The product provides strong detection performance with low operational impact, allowing us to maintain control and explainability without black box automation.”
European Data Sovereignty and Compliance
“HarfangLab’s explicit transparency and European sovereignty give me confidence in regulatory alignment and are a real differentiator compared to global competitors.”
Direct Access to Support and R&D
“I have direct access to HarfangLab’s R&D and threat intelligence teams, and they quickly respond to new feature requests and investigative needs during cyber attacks.”

Renewal intent

Plan to renew 83%
  • Will renew 5
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 75% 4 answers
  • Manager 100% 1 answer
  • Not specified 100% 1 answer
  • 9.4/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers

Top alternatives

Most weighed by HarfangLab customers

Report

Customer Report - Oct 2026 Oct 2026 8 + 2

Other companies in both categories with a customer report.

See all 3,014 Data & Analytics companies →

For people who use HarfangLab

Do you use HarfangLab at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 8 customers of HarfangLab have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.