Bugcrowd
Bugcrowd is a cybersecurity company that provides a crowdsourced security platform connecting organizations with a global community of ethical hackers to identify and remediate vulnerabilities in applications, APIs, and infrastructure. It offers managed bug bounty programs, penetration testing as a service, and attack surface management for enterprises and government agencies. The company generates revenue through subscription and managed service fees for its security testing and vulnerability management solutions.
- Cybersecurity Services
- Application & Code Security
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 2012
- Headquarters
- San Francisco, United States of America
What 6 Arbolus experts think of Bugcrowd
NPS scores show a mixed sentiment, with values ranging from 5 to 10. Renewal intent is strong among high spend, mature accounts but uncertain among pilots and low spenders. Stickiness is highest for customers with over 1 year of implementation. Key themes include satisfaction improvement with platform maturity and concerns about value among short-tenure users.Overall Customer Sentiment: Neutral
Who reviewed Bugcrowd
- C-Suite 83% (5)
- Director 17% (1)
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Sentiment
-16 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 1
- Detractors 3
Cumulative NPS by month
+0 over 4 months- Oct 8
- Jan 8
- Jun 7
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 23 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 10/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
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