Smarsh
Smarsh provides cloud-based archiving, supervision, and e-discovery solutions that capture and retain electronic communications from email, collaboration tools, social media, mobile, and other channels to help financial services firms and other regulated organizations meet compliance, legal, and governance requirements. Its platform enables customers to search, monitor, and produce communications data for regulatory examinations, litigation, and internal investigations. Smarsh generates revenue through subscription software and related services sold to enterprises, particularly in highly regulated industries.
- Data Governance & Cataloging
- Document Management & E-signature
- Security Operations (SIEM/SOAR)
- Revenue
- $260.0M
- Employees
- 1,200
- Founded
- 2001
- Headquarters
- Portland, United States of America
What 21 Arbolus experts think of Smarsh
The NPS distribution is strongly positive, with 73% scoring 8+, and only a small minority at the 3-level. Renewal intent is high among those with higher spend and longer deployments, while uncertainty is mostly in lower spend and pilot stages. Stickiness is robust: 80% report more than one year of deployment. Key themes: compliance confidence, integration success, and vendor support drive satisfaction.Overall Customer Sentiment: Positive
Who reviewed Smarsh
- C-Suite 67% (14)
- Director 29% (6)
- Manager 5% (1)
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Sentiment
19 Net Promoter Score, from 21 scored reviews- Promoters 7
- Passives 11
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Dec 8
- Feb 8
- Apr 8
- May 8
- Jun 8
- Jul 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 18 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 65%Plan to renew, by seniority
- 62% 13 answers
- 83% 6 answers
- 0% 1 answer
- 8.4/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
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