Smoothwall, Ltd.
Smoothwall Ltd. provides web filtering, digital safeguarding, and monitoring solutions designed primarily for schools, colleges, and other education institutions to protect users online and comply with safeguarding and safety regulations. Its products include real-time content filtering, firewall, and digital monitoring tools delivered as software and cloud services, sold on a subscription and licensing basis. The company serves education providers, local authorities, and some enterprise and public sector organizations in the UK and internationally.
- Network & Cloud Security
- Cybersecurity Services
- Revenue
- $35.0M
- Employees
- 220
- Founded
- 2001
- Headquarters
- Sheffield, United Kingdom
What 23 Arbolus experts think of Smoothwall, Ltd.
Most NPS responses are favorable, with NPS scores of 8–10 comprising about two-thirds of feedback, primarily from education and council sectors. Renewal intent is strong among high spenders and influencers, while some uncertainty exists in low spend/mid-size clients. Nearly all customers are in the MoreThan1Year implementation stage, signaling stickiness. Repeated positive mention of reliability, safeguarding, and easy oversight drive sentiment, with cost and administration being the main headwinds.Positive
Who reviewed Smoothwall, Ltd.
- C-Suite 46% (11)
- Director 15% (3)
- Manager 38% (9)
Employer names and spend open in the full report, along with the other 20 customers.
Everything 23 customers told us about Smoothwall, Ltd..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
17 Net Promoter Score, from 23 scored reviews- Promoters 11
- Passives 5
- Detractors 7
Cumulative NPS by month
-1 over 6 months- May 9
- Jun 7
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 17 across 3 companies.
Praised
- Effective Risk Management
- Strong Control and Safeguarding
- Reliable Web Filtering and Monitoring
- Streamlined Administration
Criticised
- Cost Sensitivity
- False Positives and Usability
- Ongoing Administration Effort
- Vendor Switching for Better Value
What customers say
Renewal intent
Plan to renew 86%Plan to renew, by seniority
- 100% 3 answers
- 100% 1 answer
- 50% 2 answers
- 100% 1 answer
- 9.2/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
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