Gensuite
Gensuite, now operating as Benchmark Gensuite, provides cloud-based environmental, health and safety (EHS), sustainability, and ESG management software for industrial and enterprise customers. Its platform helps organizations manage compliance, risk, audits, incident reporting, and sustainability performance across global operations. The company generates revenue through subscriptions and related implementation and support services for its SaaS solutions.
- Business Process Management
- EHS & Sustainability Software
- IT Consulting & Implementation
- Revenue
- $180.0M
- Employees
- 900
- Founded
- 1997
- Headquarters
- Mason City, United States of America
What 18 Arbolus experts think of Gensuite
NPS distribution is weighted toward promoters (NPS 9–10: 40%), with the remainder as passives or detractors (NPS 6–8: 60%). Renewal intent shows 33% expressing no intention to renew, 44% unsure, and 22% unreported. Stickiness is moderate, with 55% in more than 1 year of implementation but 22% are offboarding or in pilot stage. The main positive sentiment driver is long-term use with high satisfaction, but churn risk exists in the offboarding and low renewal segments.Overall Customer Sentiment: Neutral
Who reviewed Gensuite
- C-Suite 65% (12)
- Director 12% (2)
- Manager 24% (4)
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Sentiment
27 Net Promoter Score, from 18 scored reviews- Promoters 7
- Passives 9
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Nov 9
- Mar 8
- Apr 8
- May 8
- Jul 8
- Aug 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 23 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 3 answers
- 0% 2 answers
- 0% 1 answer
- 0% 1 answer
- 7.7/10 Average score from undecided customers
- 7.8/10 Average score from customers not renewing
Top alternatives
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