verloop.ai
Verloop.io is a customer support automation platform that provides AI-powered chatbots and voice bots to help businesses handle customer queries across channels such as web, WhatsApp, and mobile apps, reducing support workload and improving response times. The company primarily serves enterprises and fast-growing consumer brands, monetizing through SaaS subscriptions and usage-based pricing for its automation and engagement tools.
- Conversational AI & Chatbots
- Customer Support & Help Desk
- Revenue
- $9.0M
- Employees
- 180
- Founded
- 2015
- Headquarters
- Bengaluru, India
What 17 Arbolus experts think of verloop.ai
NPS distribution skews positive, with 60% of respondents rating NPS 8-10. 70% of respondents with known intent indicate definite renewal, with the greatest certainty among large spenders and long-term users. Most implementations are in the MoreThan1Year or LessThan1Year stages, reflecting a blend of maturity and recent adoption. Key themes are strong satisfaction from high spenders, some renewal uncertainty in pilots, and stable sentiment in established accounts.Overall Customer Sentiment: Positive
Who reviewed verloop.ai
- C-Suite 80% (14)
- Director 20% (3)
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Sentiment
37 Net Promoter Score, from 16 scored reviews- Promoters 7
- Passives 8
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Mar 8
- May 8
- Jan 8
- Feb 8
- Mar 8
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 36 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 54%Plan to renew, by seniority
- 50% 10 answers
- 67% 3 answers
- 8.9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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