Innodata Inc.
Innodata Inc. is a data engineering and AI services company that helps enterprises build and manage training data, knowledge graphs, and content pipelines for artificial intelligence, machine learning, and digital transformation initiatives. It serves technology companies, information providers, and large enterprises by combining proprietary platforms with offshore delivery teams to provide data annotation, content enrichment, and related managed services. The company generates revenue through long-term service contracts, project-based engagements, and platform-enabled data operations.
- Document & Vision AI
- IT Consulting & Implementation
- Data Integration & ETL
- Revenue
- $81.0M
- Employees
- 5,000
- Founded
- 1988
- Headquarters
- Ridgefield Park, United States of America
What 14 Arbolus experts think of Innodata Inc.
The NPS distribution is positive, with most experts reporting scores in the 7–10 range, reflecting general satisfaction with delivery quality, flexibility, and operational impact. Renewal intent, however, is mixed—only a minority specifically commit to renewal, while the majority express uncertainty, indicating latent concerns around future readiness, evolving requirements, or alternative options. Implementation stages are broadly mature, with over 60% of experts reporting more than one year of use. Key expert feedback highlights scalability, responsive support, and value, but also points to onboarding complexity and the need for ongoing integration improvements. Overall Customer Sentiment: Positive
Who reviewed Innodata Inc.
- C-Suite 71% (10)
- Director 21% (3)
- Manager 7% (1)
Employer names and spend open in the full report, along with the other 11 customers.
Everything 14 customers told us about Innodata Inc..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
35 Net Promoter Score, from 14 scored reviews- Promoters 5
- Passives 9
- Detractors 0
Cumulative NPS by month
-1 over 6 months- Nov 9
- Dec 8
- Jan 8
- May 8
- Jun 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 35 across 3 companies.
Praised
- Enterprise-wide AI Expansion
- Empowering Business Functions
- Integration for Process Automation
- Supports Business-led Automation
Criticised
- Integration and Automation Depth
- Cost Sensitivity for Small Organizations
- Onboarding and Workflow Complexity
- Competitive AI Displacement
What customers say
Renewal intent
Plan to renew 31%Plan to renew, by seniority
- 11% 9 answers
- 100% 3 answers
- 0% 1 answer
- 9.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
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