Jitterbit

jitterbit.com · Alameda, United States of America

Jitterbit is an integration platform-as-a-service (iPaaS) provider that offers tools for connecting SaaS, on‑premise, and cloud applications, automating workflows, and synchronizing data across systems. The company serves mid-market and enterprise customers across industries, enabling IT and business teams to build and manage integrations, APIs, and process automations. It generates revenue through subscriptions to its cloud platform and related professional services.

Data Integration & ETL
API Management & Integration
Workflow Automation

Listed in

Revenue: $90.0M
Employees: 550
Founded: 2003
Headquarters: Alameda, United States of America

What 7 Arbolus experts think of Jitterbit

NPS distribution ranges from 1 to 8, with a median around 6–7. Two responses report NPS 7–8 (moderately positive), two are at 6–7 (neutral/mixed), and one is 4 (neutral to detractor). One respondent rates NPS 1 (strong detractor). Renewal intent is mostly 'Not Sure' or 'No', with only one explicit 'No'. Implementation stages are split between Pilot and MoreThan1Year, indicating diverse maturity levels. Key themes include mixed satisfaction, renewal uncertainty, and moderate implementation stickiness. Overall Customer Sentiment: Neutral

Who reviewed Jitterbit

Total customers 7 5 current · 2 former

Reviews growth +1 in six months

Seniority of respondents

C-Suite 71% (5)
Director 14% (1)
Manager 14% (1)

Executive Director NPS 6 Undecided Submitted Apr 2025

Operations Leader Manager NPS 4 Not renewing Submitted Apr 2025

Marketing Leader C-Suite NPS 8 Undecided Submitted Apr 2025

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Sentiment

-42 Net Promoter Score, from 7 scored reviews

Promoters 0
Passives 4
Detractors 3

Cumulative NPS by month

+0 over 4 months

Apr 6
Dec 6
Jan 6
Jul 6

Net Promoter Score across 2 reviews, accumulated up to each month. Category median -9 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 17%

Will renew 1
Undecided 3
Not renewing 2

Plan to renew, by seniority

C-Suite 25% 4 answers
Director 0% 1 answer
Manager 0% 1 answer

8/10 Average score from customers who will renew
7/10 Average score from undecided customers
5.5/10 Average score from customers not renewing

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