Kofax
Kofax is an intelligent automation software company that provides document capture, process orchestration, and workflow automation solutions to enterprises and government organizations. Its platform helps customers digitize and extract data from documents, automate accounts payable and other back-office processes, and integrate with ERP, CRM, and content management systems. Kofax generates revenue through licensing and subscriptions to its software, along with maintenance and professional services.
- Document & Vision AI
- Workflow Automation
- Business Process Management
- Revenue
- $550.0M
- Employees
- 1,900
- Founded
- 1985
- Headquarters
- Irvine, United States of America
What 17 Arbolus experts think of Kofax
NPS scores are moderately positive, with a majority of experts rating between 7 and 9, indicating satisfaction with mission-critical compliance and processing performance. Renewal intent skews positive among high spenders in regulated industries, while users with lower spend or cloud-native needs are less certain or negative. Stickiness is high for customers in advanced implementation stages and where deployment is tightly coupled with manufacturing compliance. The main themes are robust compliance, high processing accuracy, and frustration with licensing complexity and maintenance. Overall Customer Sentiment: Positive
Who reviewed Kofax
- C-Suite 41% (7)
- Director 47% (8)
- Manager 12% (2)
Employer names and spend open in the full report, along with the other 14 customers.
Everything 17 customers told us about Kofax.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-5 Net Promoter Score, from 17 scored reviews- Promoters 4
- Passives 8
- Detractors 5
Cumulative NPS by month
-1 over 6 months- Apr 8
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 3 across 2 companies.
Praised
- Enable Richer Data Integration
- Adopt Flat-Rate Licensing Models
- Implement Air-Gapped AI-Native Extraction
- Regulatory and Security Compliance
Criticised
- High Cost, Volume-Centric Licensing
- Ongoing Template Maintenance Burden
- Cloud Feature Parity Lags On-Premise
- Cloud-First Platform Encroachment
What customers say
Renewal intent
Plan to renew 36%Plan to renew, by seniority
- 40% 5 answers
- 33% 6 answers
- 8.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Kofax customers
Report
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