Arbolus Intelligence

WalkMe

walkme.com · San Francisco, United States of America

WalkMe is a digital adoption platform provider that helps enterprises guide users through web and desktop applications with on-screen walkthroughs, automation, and analytics to improve software adoption and productivity. Its platform is used by large organizations across industries to onboard employees, streamline business processes, and reduce support and training costs. WalkMe generates revenue through subscription-based SaaS licenses and related professional services.

  • Workflow Automation
  • Product Analytics & Feedback
  • Business Intelligence & Dashboards
Listed in
Revenue
$280.0M
Employees
1,200
Founded
2011
Headquarters
San Francisco, United States of America

What 16 Arbolus experts think of WalkMe

NPS scores for WalkMe are generally strong, with multiple Promoters (scores of 9–10) and several Passives (scores of 7–8), but some Detractors are present, notably citing cost, required resources, and integration hurdles. Renewal intent skews positive among high spenders but is mixed in Users and mid-spend Influencers. The vast majority (>80%) are in the MoreThan1Year implementation stage, indicating stickiness and value realization. Overall, key expert themes are strong digital enablement, robust integration potential, cost complexity, and variable ease of use.Overall Customer Sentiment: Positive

Who reviewed WalkMe

Total customers 16 15 current · 1 former
Reviews growth +8 in six months
Seniority of respondents
  • C-Suite 69% (11)
  • Director 25% (4)
  • Manager 6% (1)
Engineering Executive C-Suite NPS 8 Undecided Submitted Jun 2024
Product Leader Director NPS 8 Submitted May 2026
Generalist Generalist C-Suite NPS 7 Undecided Submitted Oct 2024

Employer names and spend open in the full report, along with the other 13 customers.

Everything 16 customers told us about WalkMe.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

12 Net Promoter Score, from 16 scored reviews
  • Promoters 5
  • Passives 8
  • Detractors 3

Cumulative NPS by month

+1 over 6 months
  • Jan 7
  • Mar 8
  • Apr 8
  • May 8
  • Jun 8
  • Sep 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 16 across 3 companies.

Praised

  • Enhances Seamless User Experience
  • Strong Integration Capabilities
  • Flexible Platform for Multiple Use Cases
  • Leverage AI for Improved Usability

Criticised

  • High Switching Potential Based on Cost
  • Resource and Budget Constraints
  • Increasingly Intuitive Competitors
  • High Cost and ROI Concerns

What customers say

Enhances Seamless User Experience
“The platform provides significant capabilities to allow a seamless experience for our salespeople and boosts efficiency.”
Strong Integration Capabilities
“I’ve seen WalkMe successfully embedded in Salesforce and onboarding tools, which enabled smoother sales processes and faster new hire ramp times.”
Flexible Platform for Multiple Use Cases
“I rely on the platform for sales enablement and onboarding due to its ability to be tailored for different applications in our global company.”

Renewal intent

Plan to renew 56%
  • Will renew 5
  • Undecided 4
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 43% 7 answers
  • Director 100% 1 answer
  • Manager 100% 1 answer
  • 9/10 Average score from customers who will renew
  • 6.5/10 Average score from undecided customers

Top alternatives

Most weighed by WalkMe customers

Report

Customer Report - Sep 2026 Sep 2026 16 + 0

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