PENDO
Pendo is a product analytics and in-app guidance platform that helps software companies and digital product teams understand user behavior, collect feedback, and deliver targeted in-app messages and walkthroughs to improve product adoption and customer experience. It serves SaaS vendors and enterprises with digital products, monetizing through subscription-based software licenses and related services.
- Product Analytics & Feedback
- Customer Success Software
- Workflow Automation
- Revenue
- $160.0M
- Employees
- 900
- Founded
- 2013
- Headquarters
- Raleigh, United States of America
What 93 Arbolus experts think of PENDO
Among 93 NPS responses, 36 (38.7%) are promoters, 43 (46.2%) passives, and 14 (15.1%) detractors, producing an NPS of approximately +24. Renewal intent is reported for a smaller subset and is mostly affirmative, though several respondents are unsure or report no intent. Implementation is established for most respondents: 57 (61.3%) report more than one year, while 20 are under one year, 11 are piloting, three are offboarding, and two are unsure. Qualitative feedback values the combined analytics and guidance workflow, while raising pricing, analytics depth, data access, latency, and AI-driven alternatives as concerns.Overall Customer Sentiment: Positive
Who reviewed PENDO
- C-Suite 64% (60)
- Director 23% (21)
- Manager 13% (12)
Employer names and spend open in the full report, along with the other 90 customers.
Everything 93 customers told us about PENDO.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
23 Net Promoter Score, from 93 scored reviews- Promoters 36
- Passives 43
- Detractors 14
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 11 reviews, accumulated up to each month. Category median 18 across 11 companies.
Praised
- Adoption Visibility Supports Product Decisions
- Supports Onboarding and Workflow Improvement
- Guidance and Analytics in One Workflow
- Make Complex Analytics More Native
Criticised
- Advanced Analysis Can Require Other Tools
- Pricing Can Rise with Adoption
- Tagging and Data Operations Need Attention
- Performance and Enterprise Support
What customers say
Renewal intent
Plan to renew 59%Plan to renew, by seniority
- 50% 34 answers
- 89% 9 answers
- 67% 6 answers
- 8.6/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by PENDO customers
Report
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
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