Pendulum Intelligence

pendulumintel.com · San Francisco, United States of America

Pendulum Intelligence is a technology company that provides AI-powered analytics to monitor, classify, and analyze online narratives and harmful content across social and digital platforms. Its platform is used by enterprises, governments, and research organizations to detect emerging risks, misinformation, and extremism and to support trust and safety, security, and policy decisions. The company generates revenue through subscriptions and enterprise contracts for access to its software and data services.

  • Document & Vision AI
  • Business Intelligence & Dashboards
  • Cybersecurity Services
Revenue
$6.0M
Employees
35
Founded
2019
Headquarters
San Francisco, United States of America

What 8 Arbolus experts think of Pendulum Intelligence

NPS scores range from 6 to 10, with 62.5% of entries rated 8 or higher, indicating generally strong satisfaction among Users, especially with longer-term deployments. Renewal intent is mixed: one high spender (>$1M) signals non-renewal, while a significant but smaller account at $500,000 shows intent to renew. 87.5% of implementations are more than a year old, supporting stable stickiness, with only one in pilot. Key themes are loyalty from lower spend segments and uncertain future spend in higher spend segments.Overall Customer Sentiment: Positive

Who reviewed Pendulum Intelligence

Total customers 8 7 current · 1 former
Reviews growth +8 in six months
Seniority of respondents
  • C-Suite 62% (5)
  • Director 25% (2)
  • Manager 12% (1)
Marketing Partner Manager NPS 7
Revenue Leader C-Suite NPS 6 Will renew
Founder C-Suite NPS 10

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Sentiment

37 Net Promoter Score, from 8 scored reviews
  • Promoters 4
  • Passives 3
  • Detractors 1

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 33%
  • Will renew 1
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 50% 2 answers
  • Director 0% 1 answer
  • 6/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 9/10 Average score from customers not renewing

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