Nuance
Nuance Communications is a technology company that provides AI-powered speech recognition, conversational AI, and clinical documentation solutions for healthcare, enterprise customer engagement, and imaging workflows. It sells software, cloud services, and embedded technologies to hospitals, health systems, contact centers, device manufacturers, and enterprises, often on a subscription or licensing basis. The company’s products are used to capture, understand, and automate voice and text interactions across clinical, customer service, and productivity use cases.
- Speech & Conversational AI Infrastructure
- Document & Vision AI
- Patient Engagement & Telehealth
- Revenue
- $1.3B
- Employees
- 7,000
- Founded
- 1992
- Headquarters
- Burlington, United States of America
What 35 Arbolus experts think of Nuance
NPS distribution is skewed positive, with most scores in the 8–10 range and only a few detractors. NPS is 8 or higher for 75% of respondents. Renewal intent is high: 64% indicate they are likely to renew, while a minority express uncertainty or a decision not to renew. The majority of customers are in a mature or more-than-one-year implementation stage, evidencing stickiness and established value.Key themes include satisfaction with value delivery, robustness of integrations, and product reliability. Detractors cite isolated support or transition issues, rather than core product faults.Overall Customer Sentiment: Positive
Who reviewed Nuance
- C-Suite 74% (26)
- Director 18% (6)
- Manager 9% (3)
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Sentiment
37 Net Promoter Score, from 35 scored reviews- Promoters 18
- Passives 12
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 32 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 40% 15 answers
- 100% 4 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 9.6/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
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