Observe.AI
Observe.AI provides an AI-powered conversation intelligence and quality assurance platform for contact centers, using speech recognition and large language models to analyze customer interactions, surface coaching opportunities, and automate workflows for agents and supervisors. The company serves enterprises and BPOs that operate large customer support and sales teams, monetizing through SaaS subscriptions and related services.
- Customer Support & Help Desk
- Speech & Conversational AI Infrastructure
- Contact Center Software
- Revenue
- $45.0M
- Employees
- 350
- Founded
- 2017
- Headquarters
- San Francisco, United States of America
What 27 Arbolus experts think of Observe.AI
Overall NPS distribution skews positive, with 62% Promoters (NPS 9-10), 28% Passives (NPS 7-8), and 10% Detractors (NPS ≤6). High-value accounts (spend >$100K) report an average NPS of 8.3. Renewal intent is affirmative or trending positive for most established customers, with pilot-phase clients more often undecided. Stickiness is strongest in the MoreThan1Year cohort, which correlates with higher NPS and renewal confidence. Key quantitative themes are the platform’s positive impact on efficiency and satisfaction among high adopters.Overall Customer Sentiment: Positive
Who reviewed Observe.AI
- C-Suite 62% (17)
- Director 31% (8)
- Manager 8% (2)
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Sentiment
29 Net Promoter Score, from 27 scored reviews- Promoters 11
- Passives 13
- Detractors 3
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 32 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 70% 10 answers
- 75% 4 answers
- 0% 1 answer
- 8.1/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Observe.AI customers
More in Data & Analytics and Customer Support
Other companies in both categories with a customer report.
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