Portkey
Portkey provides an observability and management platform for AI applications, offering tools for monitoring, routing, and optimizing large language model usage for software teams building AI-powered products. Its platform helps developers track performance, costs, and reliability across multiple AI model providers and deployments. Revenue comes from subscription-based access to its SaaS platform and related usage-based fees.
- MLOps & ML Platforms
- Generative AI Platforms
- API Management & Integration
- Revenue
- $1.5M
- Employees
- 25
- Founded
- 2023
- Headquarters
- San Francisco, United States of America
What 7 Arbolus experts think of Portkey
The NPS distribution is highly polarized, ranging from 0 (detractors) to 10 (promoters) with a median near 7. 60% of responses have NPS below 7, with only 20% as clear promoters. Renewal intent is predominantly Not Sure (80%), and all but one user are in the pilot or first-year implementation stage, indicating low stickiness. The key theme is high product evaluation variance and uncertain retention.Overall Customer Sentiment: Neutral
Who reviewed Portkey
- C-Suite 43% (3)
- Director 14% (1)
- Manager 43% (3)
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Sentiment
0 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 3
- Detractors 2
Cumulative NPS by month
+0 over 3 months- Jul 6
- Aug 5
- Sep 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 2 answers
- 0% 1 answer
- 0% 1 answer
- 3.7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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