Postman
Postman is a software company that provides an API development and collaboration platform used by developers, QA engineers, and product teams to design, test, document, and monitor APIs. Its SaaS platform and desktop tools help organizations streamline the API lifecycle, improve collaboration across teams, and manage API performance and security. The company generates revenue through subscription plans for teams and enterprises, offering advanced collaboration, governance, and administration features.
- API Management & Integration
- Business Intelligence & Dashboards
- Revenue
- $200.0M
- Employees
- 1,500
- Founded
- 2014
- Headquarters
- San Francisco, United States of America
What 200 Arbolus experts think of Postman
The NPS distribution is strongly positive, with most scores in the 8–10 range, a few in the 5–7 range, and rare detractors. Renewal intent is robust among enterprise and high-spending customers, particularly where Postman is central to DevOps and team collaboration. Stickiness is high: the majority of users have been implemented for more than one year and report reliance on Postman for daily workflows. Key themes include ease of use, strong collaboration, and productive automation, with some concerns about cost, resource footprint, and a desire for more advanced AI capabilities.Overall Customer Sentiment: Positive
Who reviewed Postman
- C-Suite 64% (128)
- Director 12% (24)
- Manager 24% (48)
Employer names and spend open in the full report, along with the other 197 customers.
Everything 200 customers told us about Postman.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
56 Net Promoter Score, from 200 scored reviews- Promoters 129
- Passives 54
- Detractors 17
Cumulative NPS by month
+1 over 6 months- Apr 8
- May 8
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 11 reviews, accumulated up to each month. Category median 37 across 11 companies.
Praised
- Centralized Collaboration Hub
- Ease of Onboarding and Use
- Test Automation and Productivity
- AI-Driven Automation
Criticised
- Data Privacy and Cloud Sync Risks
- Feature Overlap and Workflow Bundling
- Rising Cost Sensitivity
- Limited AI and Manual Process
What customers say
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 65% 40 answers
- 100% 4 answers
- 71% 17 answers
- 67% 6 answers
- 8.9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5.4/10 Average score from customers not renewing
Top alternatives
Most weighed by Postman customers
Report
More in Data & Analytics and Workplace & Productivity
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