SmartBear
SmartBear is a software company that provides tools for developers, testers, and DevOps teams to design, test, monitor, and optimize APIs and applications. Its product portfolio includes solutions for API lifecycle management, automated testing, test management, and application performance monitoring, serving enterprises and software development organizations worldwide. The company generates revenue through subscriptions and licenses to its software products and related services.
- Application & Code Security
- Business Intelligence & Dashboards
- IT Consulting & Implementation
- Revenue
- $250.0M
- Employees
- 900
- Founded
- 2009
- Headquarters
- Somerville, United States of America
What 29 Arbolus experts think of SmartBear
NPS distribution is strongly positive, with 65% of scores at 9 or higher and just 4% at 0. Renewal intent is high among high-spend and long-term customers, especially in Influencer roles. Stickiness is strong: 70% report more than 1 year of implementation, with pilots and new deployments primarily in high-spend accounts. The key quantitative theme is that high NPS and renewal rates are driven by established customers with significant investments.Overall Customer Sentiment: Positive
Who reviewed SmartBear
- C-Suite 66% (19)
- Director 21% (6)
- Manager 14% (4)
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Sentiment
37 Net Promoter Score, from 29 scored reviews- Promoters 17
- Passives 6
- Detractors 6
Cumulative NPS by month
+1 over 6 months- Oct 7
- Mar 7
- Apr 7
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 37 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 73% 11 answers
- 60% 5 answers
- 100% 1 answer
- 7.7/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
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